Shipping policy

Order Processing
All orders are processed within 24 to 48 business hours after payment is confirmed.
Orders are not prepared or shipped on weekends or public holidays.

Shipping Times
Once shipped, the estimated delivery time is 7–10 business days, depending on the destination and local carriers.

Order Tracking
As soon as your order is dispatched, a tracking number will be sent to you by email so you can follow your package in real time.

Possible Delays
Please note that the delivery times provided are estimates. Delays may occur due to high-volume periods, logistics constraints, customs procedures, or other factors outside of our control.

Incorrect or Incomplete Address
The customer is responsible for providing an accurate and complete shipping address.
If a shipment fails due to an incorrect or incomplete address, we cannot issue an automatic refund.

Package Marked as Delivered
If the carrier marks the package as “delivered” but you have not received it, please:
– check with household members or neighbors,
– verify your mailbox and local pickup points,
– contact the carrier directly.
Once a package is marked as delivered, we cannot guarantee a free replacement.

Undelivered Orders
If your order has not been delivered 30 business days after shipment, please contact our customer support so we can open an investigation with the carrier.